FAQ
Order Inquiries
Where else can I find your products?
SculptiVibe products are sold exclusively at www.sculptivibe.com. Be the first to know about new collections, restocks, and more by signing up for emails at the bottom of this page.
I tried ordering through the website but it's not going through - what do I do?
You can solve many errors with just a few simple steps:
- Try using a different browser
- Force stopping the browser
- Clearing the browser cache
If these still don't work,Ā contact us, so we can get it sorted for you!
Does SculptiVibe provide wholesale services?
If you are a wholesaler or store owner, please feel free to send us your inquiry now. Email to support@sculptivibe.com
How do I find my order number?
Once you place your order successfully, you will receive a uniqueĀ order number.
There are ways to find your order number:
- Check your emailĀ inbox or spam for the order confirmation.
- Create a SculptiVibeĀ account using the email address you provided at purchase. Find your order number under your order history.
Still canāt find your order number? Let us help -Ā contact us.
How do I change or cancel an order?
You may change or cancel your orderĀ by ourĀ Customer Support TeamĀ before the order is processed.
If you miss this grace period, no worries! We are committing to ensuring that you find your perfect fit and offerĀ hassle-freeĀ returns and exchanges. If you want to change your order, we recommend placing a new order to ensure that you receive it as soon as possible.
How do I apply my discount code?
On the last page before you click complete order you will find a box to enter your discount code. Once you have entered this code, click āApplyā. Your total amount will be updated to reflect the discount.Ā
*Only one can be applied per purchase
How do I track my order?
Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information.Ā You will then be able to track your order through the tracking link on the email or by logging in to your account on Sculptivibe.com. Your order may arrive in multiple shipments. You will receive a separate e-mail notification for each shipment.
It will be sent to the email you used for placing the order.Ā If you fail to track your order, please emailĀ support@sculptivibe.comĀ with your order number and request.
What should I do if I did not receive my delivered package?
First double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still donāt see anything, wait until the end of the next day, because some carriersā electronic systems may show the package as delivered, even when itās still on the way. Still no luck? Call the carrier with your tracking number for more information.
If the carrier is unable to provide a resolution please contact our Customer Care Center at support@sculptivibe.com or here.
Why was my order cancelled?
It is possible that your order may be canceled when it was detected by the system as a high-risk order. If you receive a cancellation notification, please contact your financial institution to verify your payment method and reach out to our customer service. All charges will be refunded after verifying the details of your order.
Exchanges & Returns
What is SculptiVibe's return policy?
SculptiVibe will accept returns up to 30 days after the delivery date (online purchases only).Ā
There is no service charge. Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customerās responsibilityĀ unless the return is caused by quality problems.
The product must be in new or undamaged condition without stain, perfume smell or deforming and in their original packaging.Ā We simply ask that you try it on OVER panties or undergarments.Ā Returned products will be inspected and any returns that do not meet our policy will not be accepted.Ā
For instructions on how to ship the returned products, refer to the email received after placing the return request.
* Final sale, free gifts, bras & underwear are not eligible for return policy.
*Ā In most cases, we can only process one return or exchange for each order. For your benefit, please carefully consider all the products you need to return.
How do I request an exchange or a return?
Finding the perfect shapewear can be tough. Luckily, with our 100% Fit Guarantee, you get easy returns or exchanges for another sizeĀ or product. To issue a request:
- You can simply email our customer care teamĀ support@sculptivibe.comĀ or here and inform us of your order number and your exchange/return request. As soon as you have brought your package to your local post office, please reach out to our team to share your return tracking with us.Ā
How long does a refund or exchange take to process?
Once we see your garment(s) are on route to us, for the exchange request, your exchange garment(s) will be shipped out to you and a shipping confirmation email will be sent right over to let you know it's on the route;Ā
for the return request, we will get your refund processed for you, and you will be notified via an email.Ā Your refund will be processed and applied to the original method of payment.Ā
Note that refunds can take up to 1-3 business days to appear on your bank account due to varying processing times of financial organizations.
What if I closed my card/bank?
Currently, we can only issue a refund to the original payment method, meaning that we cannot issue a refund to a new account or card.
If you have a new credit card, but the original account remains active, the refund will process back to your account. If the account has been completely closed, please consult the bank first. You can reach out to us atĀ support@sculptivibe.comĀ or hereĀ if you need further assistance.
How to request a return label?
If you are not totally in love with how they feel or fit, simply exchange or return them within 30 days, please feel free to contact us for a return label. Email to support@sculptivibe.comĀ or here. It is available for the US and Canada only! *One return label for per order
Can you help with a defective product?
We apologize if you received a damaged item. Please send a photo of the damaged product to support@sculptivibe.comĀ or here with your order number and we would be happy to help you with a resolution. Please note that any damaged item outside of a 30 days return window cannot be returned or refunded.
Shipping
What ship methods are used?
We use outside delivery companies (UPS, FedEx, DHL, and USPS), so we cannot guarantee these delivery times.
Does you ship internationally?
Yes, we offer standard and express shipping options to most countries.
Can I update the shipping address?
Normally we will only ship to theĀ address entered when the order was originally placed.Ā Letās connect as soon as possible if you need to update the shipping address -- support@sculptivibe.comĀ or here.
When will my order ship?
Orders are processed depending on item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.
Most orders placed on business days will be processed and shipped within 1-2 business days.
We are unable to deliver on weekends or public holidays, any orders placed during this period will be dispatched the following business day.
How long does my order take to arrive?
Priority Delivery: 3-7 business days
Standard Delivery: 7-12 business days
Please note that shipping times do not include the standard 1-2 business days processing time it takes for the order to ship out.
Please note:Ā Due to the large order volume and slow logistics during the Black Friday shopping spree, some shipments may be delayed. We're working diligently to get your order on time.Ā
What is the shipping fee and how do I qualify for free shipping?
We offer FREE shipping on all orders!
Where does SculptiVibe ship from?
Normally, most of SculptiVibeās in-stock products are shipped from the US and will be delivered in 4-7Ā business days. Some orders will be sent directly from our factories in China and it will take 7-10 business days.
We've partnered with top manufacturers and distributors around the globe to ensure that only products of the highest quality standards are delivered to you in the quickest possible time.
Will SculptiVibe ship to an International P.O. Box or APO Box?
Please note that we do not deliver to PO Boxes or APO addresses. For more information on international shipping, please contact us at support@sculptivibe.comĀ or here.
What should I do if my package is missing?
Please contact us at support@sculptivibe.comĀ or here if you have not received your delivered order or it has been lost in transit by the carrier. We would be happy to assist.
Payment
What currency is the site in?
Our website is currently in United States dollars.Ā All purchases will be converted to USD after purchase.
What payment options do you accept?
We accept a wide variety of payment options! For the quickest checkout process, you can select one of our express options - ShopPay, PayPal, or GooglePay.
We also accept:
- Visa, Mastercard, Apple Pay, American Express, Discover, JCB, Diners Club
If you prefer to use a different payment method simply go through our easy checkout process - enter your shipping information and from there you will be taken to the final checkout page where you can enter your payment information.
How secure is my payment information?
Your payment is secure and your information always remain private. All information is encrypted form to ensure the overall security of all sensitive information.
Do you charge sales tax?
To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total. The tax amount displayed during checkout is an estimate of the tax applicable to your order. This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors.